What is your return policy?
We value your business and always strive for satisfied customers. You may return unused items to us in their original packaging within 30 days with a receipt for store credit or product exchange. For online orders, please provide your order number, name and address. If an online order has an error that is caused by us, we will refund your return shipping cost.
Returned merchandise must be in new condition unless damaged by shipping. Tea, honey, sugar, chocolate, gift boxes, cookies, and all other food items are non-returnable. Also, all items purchased on sale are non-returnable.
Merchandise returns can be sent via mail or returned to any Capital Teas store.
Mailed orders should be returned to:
Attn: Customer Service
1814 Margaret Ave.
Annapolis, MD 21401
Please contact us with any questions at firstname.lastname@example.org or at (410) 263-4555.