Find quick answers to your questions below...
Tea Questions
Are your teas gluten-free?
Are your teas Kosher certified?
Are your teas organic?
Do your teas and infusions contain nuts?
How come the tin is not always full?
How do I store my teas?
How many cups can I make with one serving of tea or one sachet?
What is a "sachet"?
What is natural flavoring?
What is the shelf life of tea?
Where do you source your teas?
Which teas are caffeine free?
Which teas have the highest caffeine?
Why aren't all of the teas available in sachet?
Why do some of your teas have “tea” written in quotations?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Can I ship to a store and pick it up from there, so I don’t have to pay for shipping?
Do you ship to Hawaii? Does the free shipping still apply?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Privacy Policy
Pricing and Billing
Can I use the app for online purchases?
Will the military discount work online?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Can I switch my gift card to an online certificate, so I can use it online?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?