Find quick answers to your questions below...
Tea Questions
Do you add any sweetener to the tea samples in your stores?
Do you have lemon or milk for cups of tea to go in your stores?
Do your teas and infusions contain nuts?
Is your tea Gluten-free?
Some of your teas can be steeped multiple times. How does that affect the caffeine content on the second or third infusion?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Do you ship to Hawaii? Is there Free Shipping over $50?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Privacy Policy
Security
Pricing and Billing
Are online and store prices different for tea?
Why have you recently changed your tea selection and size options in stores?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?